Returns & Exchanges

At Patagonia Australia, we stand behind everything we make and offer a returns policy that ensures you are completely satisfied with your gear. If your purchase isn't quite right, you can return it for a refund or exchange within 30 days, provided it is in its original condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place your items in their original packaging, ensuring all tags are attached and the product is in unworn condition.

• 3.
  Label and Post

  Print your prepaid shipping label from the portal, affix it to your package, and drop it off at any Australia Post location.

• 4.
  Processing and Refund

  Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days.